There are minimum orders. As long as these minimums are met, we do
deliver free to most places in Ontario. In some cases, we will
charge for delivery to help cover the costs of shipping.
All orders less than $1000 will be charged a 2% surcharge, which is
calculated on the sales total.
Buying Clubs typically order every month to every second month. Your should place at least one order per year to keep your account ‘Active’. Clubs that have not ordered for over a year are taken off the mailing list.
All orders must be compiled which means that multiple orders of the
same product must be added up to appear as a single line item on the
order (i.e., if more than one member orders the same product. The
key is not to have any product code appear more than once in the
order. Orders may be in any sequence.
Please see our Sending In Your Order section of the Buying Club policy pages for more specific information on order format.
All orders must be received no later than one week in advance of the
delivery day (i.e., 5 business days before delivery day).
Note to clubs on the Barrie, Kingston, Ottawa or Montreal run:
Orders must be in 2 Fridays prior to the delivery day, even if your
order is to arrive on a Tuesday or Wednesday. The reason is that
your order is picked and prepped on the Friday before your delivery
day.
We understand that there are sometimes forgotten items on orders. For this reason we allow a small add-on to orders.
Add-ons are not intended for whole member orders. If you know a member is placing their order behind schedule, please call the Sales Team at ext. 333 to let them know your order will be a day late.
We work hard to keep a good in-stock rate. However, out-of-stocks do happen for a range of reasons. That’s why we encourage you to request substitutions for must-have items on your order. We do not make automatic substitutions.
You are entitled to take the 1% C.O.D. discount shown on your invoice if your payment is dated the same day as delivery or pick-up and is given to our driver or staff on the delivery/pick-up day. In the case of common carrier, the C.O.D. discount will be applied to the payments received before shipping.
There are several discounts which your order may be eligible for:
Members in good standing receive a 1% discount on all orders.
Many of our vendors regularly offer discounts on their products. ONFC features monthly specials for 10 - 25% off selected products. Please visit our Specials page to view this months deals. <link>
Case prices are on average 4% lower than if you were to buy the same number of singles. Buying by the case saves the members and the Co-op money.
Some products must be bought by Full Cases Only (e.g. 1 litre non-dairy beverages).
The case discount applies only when a full case is purchased, not a half case.
If you pick-up your order you are entitled to a 2% Pick-up Discount.
The first order for all Buying Clubs must be paid C.O.D. Full
payment (by cheque or money order) must be paid on the
delivery/pick-up day to the driver or staff.
Subsequent orders must be paid for within 7 days. The ONFC reserves
the right to ask for C.O.D. payment if the 7-day credit schedule is
not met.
Yes standard taxes do apply for some ONFC products. Surcharges and freight charges are also subject to taxes. Please view our Taxes policy <link> for the details
On December 1, 2004 ONFC introduced a new Member Loan of 1% on all
invoices. All member groups pay the Member Loan. It is tracked per
Buying Club and is your Member investment in order to ensure that
ONFC remains a strong, relevant, and responsive co-op.
The Member Loan is reimbursed if the club ceases membership with the
ONFC, as per our Member Loan policy.
We deliver to most of Ontario and East to the Atlantic Provinces.
Check the Delivery Route Schedule to see
if our trucks deliver to your area. If you don’t see the name or
your city/town, call ext. 228 to double check.
Deliveries are to the main entrance only. Any assistance with
carrying boxes is greatly appreciated.
Ensure that the unloading area is safe. If the location is dangerous
(i.e., pathways that may be slippery), our driver has the right to
refuse to deliver the order to the designated receiving area.
We do not guarantee a specific delivery time during the day.
If your area is not serviced by an ONFC truck or if you choose to
use a common carrier instead of the ONFC truck, you are subject to
freight policies specific to your delivery zone.
Please note, in most cases, common carriers will not deliver to
private residences (you may need to find a commercial location for
delivery). If delivery to your residence is arranged, they may
charge an extra “residential fee” which is passed on to your club.
Specials correspond to your delivery date. Please read the ONFC Specials Dates page to find out which monthly specials your delivery day corresponds with.
When ordering, items on special do not have to be marked on your order but please specify the month of specials you are using.
Be aware that we update our pricing on the 1st of the month. If you are getting a delivery near the start of the month, be extra careful to check that your delivery date is eligible for the specials you are ordering or simply give us a call to check.
Use the Credit Request
Form to report any errors resulting in a
credit or debit. Returns or claims for credit must be communicated
within one week of receipt of goods. Credits and returns are subject
to approval.
We are always looking for new and exciting products to add to our inventory. If you know of a good quality product you would like to see ONFC carry, please email our Buying Club Rep at buyclub@onfc.on.ca
